Tuesday, February 3, 2009

DLink Router Problems

Honestmonkey has a DLink router, model DIR-655. Or rather, HM has a plastic brick. After applying a recent firmware update, the router stopped accepting any new data. It saves nothing. Rebooting, resetting, holding one's breath, counting backwards from 80 - none of these did anything to change the fact that the router no longer accepts data of any kind.

HM emailed tech support. They decided they couldn't help, and told HM to call. HM called. The tech support person was less than helpful, and seemed to be assuming that all customers were morons. After finally explaining the situation, which the tech guy (apparently in India) never quite got, he said to download the latest firmware update. "Did that." "No, no, it's being updated right now, wait an hour before you get it. Goodbye."

So, surprisingly enough, while Honestmonkey was on the phone with the tech guy, they were releasing a new version of the firmware. What amazing coincidence! Not that this helped at all, because the router doesn't accept new information! Not a password, not a setting change, not a new firmware update, not an old firmware update.

The router is a brick. Dead. Pining for the fjords.

Apparently Mr. Tech Support guy decided not even to save the case number he assigned to me because DLink does not have a record of it. Didn't want to record a failure, I imaging.

So now Honestmonkey has a plastic brick with the words "DLink Router" on it. It doesn't route anything however. And even though it's still under warranty they no longer wish to talk to HM.

My advice is to be wary of DLink products.

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